RFQ FTB-2425-00713 Professional Services for TLS 1. 2 Encryption Enablement

The California Franchise Tax Board (FTB) is seeking professional services to implement Transport Layer Security (TLS) version 1.2 Encryption Enablement for its Contact Center Platform Genesys Platform, specifically targeting the encryption of Session Initiation Protocol and Secure Real-time Transport Protocol communications between the Genesys platform and Cisco Unified Border Element. The procurement, identified as RFQ FTB-2425-00713, requires a Genesys-certified consultant to upgrade both development and production environments, with key deliverables including technical documentation and ensuring full call functionality after the upgrade. Interested vendors must perform the work remotely within the United States during normal state business hours, with a project timeline that includes key dates such as vendor questions due by November 6, 2024, responses due by November 14, 2024, and contract award expected by November 25, 2024. The work is scheduled to commence on December 1, 2024, with the primary objective of implementing secure, encrypted communication protocols across the FTB's contact center technology infrastructure. Bidders must provide fixed-price deliverables with hourly rates for potential unanticipated tasks, understanding that no travel or per diem expenses will be reimbursed.

The solicitation includes provisions for small business preference and Disabled Veteran Business Enterprise (DVBE) incentives, with potential preference points up to 5%, though DVBE program requirements have been waived for this opportunity. While no specific total contract value is explicitly stated, the agreement includes provisions for unanticipated tasks not to exceed 5% of the total agreement value. The procurement spans jurisdictions including Sacramento County and San Francisco City, with Performance Technology Partners, LLC identified in the Notification of Intent to Award as the anticipated contractor. The solicitation targets a highly specialized technical implementation that requires specific certifications and expertise in Genesys platform technologies and encryption protocols. Vendors must demonstrate comprehensive understanding of TLS 1.2 encryption standards and the ability to seamlessly integrate and upgrade complex communication infrastructure without disrupting existing system functionality. Interested parties can direct inquiries to Georgeanne Polston, Acquisitions Analyst in the Procurement Bureau, who can be reached at (916) 845-6432 or Georgeanne.Polston@ftb.ca.gov.