RFQ DTS 25-248 - SmartIQ SaaS

The California Department of Water Resources is requesting quotations for SmartIQ SaaS licensing under RFQ DTS 25-248, with quotations due June 12, 2026 at 2:00 p.m. Pacific Time. Vendors must be authorized resellers of SmartComm to respond. Award will be made within 45 days of contract award based on lowest net cost after applicable preferences and incentives.

The contract covers a one-year subscription from February 15, 2026 through February 14, 2027, including 100,000 transaction allowances, 5 design users, 4 tenancies, and multiple connectors (SharePoint, SFTP, ODATA, CMIS, and DocuSign) with premium support featuring Gold Service Level Agreements and 24/7/365 availability. Service level commitments include response times ranging from one hour for Severity 1 issues (system unavailable) to ten days for Severity 5 inquiries (enhancement requests), and resolution timeframes ranging from 48 hours to future release scheduling. DWR requires a fully functional and operable system meeting its identified requirements with contractor verification and agreed-upon adjustments within two business days if the deliverable is not accepted.

The anticipated contract value exceeds $100,000. California-certified small businesses receive a 5% preference; non-small businesses with 25% California-certified small business subcontractor participation also receive a 5% preference. Disabled Veteran Business Enterprise (DVBE) participation earns an additional 3 to 5% incentive depending on the level of confirmed participation. Payment terms are Net 45 days. Software license fees are invoiced annually for the remaining subscription period.

Submissions must include the DWR RFQ Cover Sheet, quotation on official business letterhead, Bidder Declaration (GSPD-05-105), California Civil Rights Laws Attachment, and GenAI Disclosure. First-time DWR vendors must submit a Payee Data Record and Drug Free Workplace Certification. Responses must be submitted electronically to Mark Mateo at mark.mateo@water.ca.gov.