RFQ DTS 25-243 - SmartIQ SaaS

The California Department of Water Resources (DWR) is issuing Request for Quotation (RFQ) DTS 25-243 for SmartIQ Software-as-a-Service (SaaS) licensing on a one-year subscription basis from February 15, 2026 through February 14, 2027. The procurement seeks quotations for a comprehensive SmartIQ solution including 100,000 annual transactions, five design users, four tenancies, and multiple connectors (SharePoint, SFTP, ODATA, CMIS, and DocuSign) with premium support and 24/7 gold-level service level agreements. The contractor must maintain defined service level commitments across five severity levels, with response times ranging from one hour for critical system unavailability to ten days for enhancement requests, and resolution times from 48 hours to future release considerations. Payment terms are Net 45 days with annual invoicing for the subscription. Quotations must be submitted electronically to Mark Mateo at mark.mateo@water.ca.gov by May 15, 2026 at 2:00 PM PT, with a questions deadline of May 6, 2026 at 2:00 PM PT and a response date of May 8, 2026. Award of the purchase order will be made within forty-five days after the scheduled contract award date. Evaluation will be based on lowest net cost after applicable small business and Disabled Veteran Business Enterprise (DVBE) preferences are applied.

All bidders must certify compliance with California Civil Rights Laws and Employer Discriminatory Policies, and required administrative documentation includes the DWR RFQ Cover Sheet, Bidder Declaration (GSPD-05-105), California Civil Rights Laws Attachment, and a GenAI Disclosure form. California-certified small businesses receive a five percent bid preference, and non-small businesses claiming twenty-five percent California-certified small business subcontractor participation also receive a five percent preference, while DVBE suppliers or those providing DVBE participation receive incentives ranging from three to five percent based on the percentage of confirmed DVBE participation. First-time vendors must submit the Payee Data Record (STD. 204) and Drug Free Workplace Certification (STD. 021), and suppliers using subcontractors must identify all proposed subcontractors in their Bidder Declaration. This procurement is a renewal of SmartIQ SaaS licensing originally procured under DWR's DocuSign Enterprise Licensing Agreement, indicating existing integration requirements with DocuSign systems. The State reserves the right to modify or cancel the RFQ in whole or in part and to accept individual items or groups of items from any quotation, though no specific budget range or incumbent vendor information is disclosed in the available documentation.