RFQ CSC 25-210

The California Science Center has issued a Request for Quotation (RFQ) CSC 25-210 for LSS Rockwell Support Services, targeting contractors capable of providing comprehensive troubleshooting and maintenance services for their specialized life support automation control system. The procurement covers 24/7 technical support for marine life exhibits' environmental control systems, specifically for the Ecosystems (Phase 2) building in Los Angeles. Services include remote technical assistance via helpdesk, email, and phone, as well as on-site support, with three line items covering fiscal years FY 25-26, FY 26-27, and FY 27-28. Key deliverables include immediate technical response (within one hour), with service credits available for delays exceeding 24 hours. The solicitation timeline includes written questions due by December 2, 2025, at 2:00 p.m., and quotations due by December 10, 2025, at 3:00 p.m. The Notice of Intent to Award will be released by December 12, 2025, with a proposed contract award date of December 22, 2025. The contract will be awarded on an "All or None" basis, requiring comprehensive pricing that includes all fees without separate freight charges.

The procurement includes specific provisions for small businesses and disadvantaged enterprises, with California Certified Small Business vendors qualifying for a 5% preference and Disabled Veteran Business Enterprise (DVBE) bidders eligible for an incentive up to 5% or $100,000. Contractors must provide a California Retailer's Seller's Permit and submit extensive documentation, including the Bidder Declaration, Payee Data Record, and proof of insurance coverage with specific liability requirements. All contractor personnel must obtain criminal background clearance from the California Department of Justice and provide tuberculosis testing verification. Insurance requirements include $1,000,000 per occurrence Commercial General Liability with a $2,000,000 aggregate, $1,000,000 Automobile Liability, and Workers Compensation coverage. While no specific budget range is explicitly stated, the multi-year contract structure suggests a significant investment in ongoing technical support services for the California Science Center's critical life support systems. On-site and travel costs are to be included in service fees and cannot be billed separately, emphasizing a comprehensive service model.