RFP TH-2026-03 Managed IT Services

The Town of Tyrone, Georgia, is soliciting proposals under RFP TH-2026-03 for managed information technology, cybersecurity, and technical support services, with written questions due November 16, 2026 and proposals due December 4, 2026 at 2:00 p.m. Proposers must demonstrate experience supporting Georgia law enforcement and criminal justice agencies subject to GCIC/CJIS requirements, and the Town encourages firms with municipal and public-safety experience to respond.

The Town has no internal IT department and seeks a primary technology partner for end-user support, network and infrastructure management, Microsoft 365 administration, backup and recovery, cybersecurity monitoring and protection, website management, and strategic IT planning. The current environment includes approximately 43 laptops, 8 desktops, 6 tablets, 40 users, and 2 physical servers across six municipal departments, plus separate network facilities for the Library and Parks & Recreation. Proposers must address migrating the existing Drupal-based website with minimal downtime. The incumbent is VC3.

The Town prefers a fixed-cost service model covering monthly managed services fees, required software, security, and backup licensing, Microsoft 365 licensing, and other recurring charges. The contract term is two years, with an optional one-year renewal at the Town's sole discretion. Proposers must provide three governmental or comparable references, and proposals are limited to 20 pages, excluding pricing, required forms, and supplemental documentation.

Evaluation weights are cost (35 points), technical approach and proposed services (20 points), qualifications and municipal or public-safety experience (15 points), cybersecurity and GCIC/CJIS capabilities (15 points), service model and staffing responsiveness (10 points), and references and transition plan (5 points). Responses to questions issue November 20, 2026, proposal evaluation is scheduled for December 11, 2026, and Council award is anticipated January 21, 2027. The Town reserves the right to negotiate, request clarification, or reject any proposal. The RFP document is attached as RFP TH_2026_03 Managed IT Services FINAL.pdf.