RFP No. 26-001 Financial System, CIS, & Utility Billing System

The Brunswick-Glynn County Water and Sewer Commission (BGJWSC) is seeking proposals for a comprehensive cloud-based Financial System, Customer Information System (CIS), and Utility Billing System through RFP No. 26-001. The procurement targets a Commercial Off-the-Shelf (COTS) solution with a Customer Self-Service Portal to replace their existing Innoprise system from 2014. The project aims to modernize technological infrastructure and improve business processes, with specific requirements for integration with Advanced Metering Infrastructure (AMI), banking institutions, Computerized Maintenance Management System (CMMS), credit bureaus, and communication platforms. Proposers must demonstrate at least five years of experience in similar implementations and provide comprehensive services including project management, data conversion, integration, training, and post go-live support. A mandatory pre-proposal teleconference is scheduled for July 11, 2025, at 2:00 PM EDT, with proposal responses due by August 28, 2025, at 12:00 NOON EST. The evaluation will be conducted in two stages, involving initial proposal scoring, scripted scenario demonstrations, and reference checks. The utility currently serves approximately 63,330 active services and processes around 34,490 customer bills monthly.

The RFP does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. The contract will be based on a Not To Exceed amount, with fees billed on a milestone basis, and requires proposers to provide detailed pricing using an included template. The utility is requesting a limit on annual support fee escalation for the first five years of the contract. The anticipated contract award is set for December 18, 2025, with the expectation of a system that can comprehensively support water and wastewater utility operations. While the specific budget range is not explicitly stated, the complexity of the required system integration and comprehensive service requirements suggest a significant investment. The current system being replaced is the Innoprise system deployed in 2014, which serves nearly all residents and businesses in Glynn County. Proposers will need to demonstrate robust capabilities in system implementation, data migration, and ongoing technical support to meet the utility's comprehensive technological needs.