RFP 27-02TM Ticketing System

The City of Hampton, Virginia is requesting proposals for an event ticketing system to serve the Hampton Arts department, including The American Theatre and the Charles H. Taylor Visual Arts Center, under RFP 27-02TM with proposals due June 17, 2026 at 11:00 a.m. EST. The City has established MBE and WBE subcontracting goals of 4.34 percent and 3.82 percent, respectively, for contracts of $100,000 and above; all certified small, women, and minority-owned business vendors must hold Virginia Department of Small Business and Supplier Diversity certification.

The system must integrate ticketing/CRM, event registration, and point-of-sale modules with cloud-based access control, comprehensive reporting capabilities, and support for multiple payment methods including cash, credit cards, debit cards, Google Pay, and Apple Pay. The awardee must furnish, operate, and maintain the system. Required infrastructure includes a minimum of five credit card terminals, four Boca ticket printers, and secure payment processing compliant with PCI DSS standards. The system must include inventory management, 24-hour service support with limited operational interruptions, virtual training at startup, and a minimum of three annual check-ins.

The initial contract term is one year with up to four optional one-year renewal periods at the same prices and terms, subject to mutual agreement. Pricing shall be firm fixed-price. The City reserves the right to award to one or multiple vendors. Proposals will be evaluated on experience (30 points), capability and skills (25 points), services to be provided (20 points), costs (20 points), and minority/woman-owned business participation (5 points). Offerors must provide minimum five references from the performing and visual arts industry, particularly from city-run facilities comparable to Hampton's venues. All proposals remain binding for 120 days after closing. No pre-proposal conference is scheduled. Proposals are submitted sealed via DemandStar or to the Issuing Office.