RFP # 24-13 Telephone Answering Services

The Worcester Housing Authority in Worcester County, Massachusetts is seeking proposals for Telephone Answering Services through Request for Proposal (RFP) #24-13. The RFP package can be downloaded from https://worcesterha.org/currentbids.html. The procurement requires the selected vendor to provide comprehensive telephone answering and call handling services for the agency. Key objectives include ensuring timely and professional response to all incoming calls, maintaining detailed call logs and reporting, and integrating with any existing telephony infrastructure. Qualified respondents must demonstrate extensive experience in call center operations, strong customer service capabilities, and the ability to meet defined service level agreements. Proposals are due by May 7, 2024.

This opportunity is open to all interested and qualified vendors. There are no set-aside designations or restrictions on the types of organizations that can respond. The Worcester Housing Authority has not identified any incumbent vendors or current contractors for these services. The RFP does not specify an award value or budget range, but interested parties should review the full RFP document for details on the scope of work and any other relevant information.