RFP-2026-001_CAD AVL and Supporting Systems

The City of Wilsonville's South Metro Area Rapid Transit (SMART) system, in collaboration with Ride Clackamas and other regional transit agencies, is issuing a Request for Proposals for a comprehensive Mobility Ecosystem Computer Aided Dispatch/Automatic Vehicle Location (CAD-AVL) and supporting systems platform. The procurement seeks an integrated software solution that must support fixed-route and on-demand (Dial-A-Ride) services for a fleet of 37 vehicles and include three primary deliverables: a mobile application with trip planning and real-time traveler information capabilities; a CAD-AVL system with dispatch, vehicle tracking, and operational management functions; and service planning, run-cutting, and rostering software. The solution must be hardware-agnostic, utilizing off-the-shelf open hardware where possible, with preference given to vendors avoiding proprietary solutions. Proposers must submit comprehensive pricing by assignment and task, including all direct and indirect costs, software licensing, hardware recommendations, training, and ongoing support, and must provide 24/7 system support with guaranteed uptime and data security compliance with personally identifiable information (PII) protection standards. Mandatory comprehensive training programs for operations staff, dispatchers, and supervisors must include both initial onboarding and semiannual continuing education. A non-mandatory pre-proposal conference is scheduled for January 26, 2026, at 1:30 p.m. PST with both in-person (29799 SW Town Center Loop E, Wilsonville, OR 97070) and virtual attendance options available. Proposals are due March 12, 2026, by 3:00 p.m. PST, with interviews for selected proposers anticipated for April 29, 2026, a Notice of Intent to Award targeted for May 28, 2026, and City Council approval scheduled for July 6, 2026. The contract award is contingent upon budget appropriation for Fiscal Year 2025-26, with implementation and transition occurring from July through September 2026, beta testing in October 2026, and a go-live date of November 1, 2026.

All proposals must comply with federal requirements including Buy America provisions, civil rights regulations, and disadvantaged business enterprise (DBE) participation goals through the Federal Transit Administration (FTA). The City reserves the right to reject any or all proposals, conduct price and cost analysis, and negotiate with proposers in the competitive range. The procurement may result in separate contract awards for each of the three assignments or a single contract for all services, allowing flexibility in award structure. No incumbent vendors or existing technology integration requirements are identified in the RFP documentation. The initial contract term is three years with options to extend for two additional one-year periods, providing long-term partnership opportunity. Specific budget ranges or award values are not disclosed in the available procurement documentation; however, the comprehensive scope of services—including software licensing, hardware recommendations, implementation, training, and ongoing 24/7 support—suggests a significant contract value subject to federal funding mechanisms through the FTA.