RFP # 18-29 Telephone Answering Services

The Worcester Housing Authority (WHA) is soliciting proposals under Request for Proposals (RFP) #18-29 for telephone answering services. This procurement seeks a vendor to provide comprehensive telephone answering services for the WHA. Key objectives include ensuring efficient and professional handling of incoming calls, 24/7 availability, and the ability to triage calls and forward them to the appropriate WHA staff member. Qualified respondents must demonstrate expertise in call center operations, customer service, and the ability to integrate with the WHA's existing phone system. The RFP outlines specific evaluation criteria such as experience, staffing plan, training program, and proposed pricing. Proposals are due by August 17, 2018, and the WHA may conduct site visits or a bidders' conference prior to the due date.

This RFP does not appear to have any set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendor is not specified, and there is no information provided about any existing infrastructure or technology that requires integration. The RFP does not include an estimated award value or budget range, but interested vendors should be prepared to propose competitive pricing for the requested services.