RFP#: 160904 TOC Floor Operations & SSP Services

The Virginia Department of Transportation is requesting proposals for two separate service lots supporting statewide traffic operations: TOC Floor Operations (Lot 1) and Safety Service Patrol Services (Lot 2), with proposals due October 2, 2026, at 10:00 a.m. EST under RFP 160904. Addendum No. 3, posted September 8, 2026, extended the original September 15 deadline to October 2. Bidders must acknowledge all three addenda as a condition of responsiveness.

Lot 1 requires continuous 24/7/365 operations across five regional Traffic Operations Centers providing traffic monitoring, incident management, arterial management, system monitoring, and weather operations. Lot 2 encompasses Safety Service Patrol incident response, motorist assistance, and emergency support across nine districts with variable service hours. Both lots operate across four Cost-of-Living Adjustment regions: Northern Virginia, Hampton Roads, Richmond, and Other jurisdictions.

Pricing must use fully burdened, loaded hourly rates for staffing roles (Control Room Supervisors, Lead Operators, Operators at multiple levels, Signal Engineers, Data Analysts, Lane Closure System Technicians for Lot 1; Senior Supervisors, Supervisors, Lead Patrollers, Operators, and Incident Management Coordinators for Lot 2) and fixed monthly management costs. Lot 2 staffing is equipped with fully upfitted emergency patrol vehicles and specialized equipment including Arrow Boards, CMS Boards, and truck-mounted cameras. Annual price escalation is capped at 5 percent per year, tied to Bureau of Labor Statistics Employment Cost Index for labor; additional indices cap vehicle and consumable escalation separately.

Lot 1 carries a four-year initial term with two optional two-year renewals; Lot 2 carries a five-year initial term with two optional three-year renewals. Performance is measured through mandatory Key Performance Indicators including 95 percent staffing compliance and 96 percent accurate incident reporting, with monthly invoice penalties for non-compliance. Discretionary annual performance bonuses up to $1,000,000 are available based on tiered scoring.

Contractors must submit a Small Business Subcontracting Plan and comply with SWaM requirements if not DSBSD-certified as a small business. Questions are due September 2, 2026, at 2:00 p.m. EST. Optional pre-proposal conference is August 24, 2026; optional site visits are scheduled for August 25–26 and August 31, 2026, at multiple VDOT facilities. Contract Officer: Precious Walters, Precious.walters@vdot.virginia.gov.