RFI Public Safety Automated System

Central Piedmont Community College, a division of the State of North Carolina, has issued a Request for Information (RFI 88-260022-JE) seeking Software-as-a-Service solutions for a Public Safety Automated System to modernize the college's training program operations. The primary objectives include streamlining class scheduling, student registration, attendance tracking, instructor timesheets, and payroll processing to replace current paper-based processes that require over 20 hours of weekly administrative effort. The solution must support multiple instructional modalities including in-person, online, hybrid, synchronous, and asynchronous classes, incorporate mobile functionality with QR code check-ins, and include campus location filtering capabilities. Required qualifications and technical specifications are extensive, including integration with Microsoft Entra ID for single sign-on, compatibility with the Colleague/Self-Service system, and potential API integration with Canvas and Element 451 via REST architecture. Security compliance requirements encompass FERPA adherence, current SOC 2 Type II certification, encryption standards for data at rest and in transit, multi-factor authentication, role-based access control, and documented incident response capabilities. The solution must also demonstrate compatibility with Windows 11 and macOS, integration with enterprise management platforms such as Jamf and Intune, accessibility compliance with WCAG 2.1 AA standards, and support for Microsoft Edge and Chromium-based browsers. Written questions are due May 1, 2026 at 2:00 PM EST, with responses required electronically through the North Carolina electronic Vendor Portal by May 18, 2026 at 2:00 PM EST; vendors selected for presentations will receive approximately two weeks' notice prior to their presentation date.

The RFI does not specify set-aside designations or organizational restrictions for eligible respondents. Vendors are required to provide enterprise licensing models rather than single-user subscriptions, demonstrate compliance with all applicable federal and state regulations, ensure data storage within the United States, and provide vendor-supported technical support with defined escalation paths and service level agreements. Respondents must submit concise, detailed point-by-point responses not exceeding approximately 20 pages excluding supporting documentation. No incumbent vendor, current contractor information, or specific budget allocation has been disclosed in the available procurement documents. The system is intended to support the opening of a new Public Safety Training Facility anticipated in 2027, indicating a near-term implementation timeline for the selected solution.