RFA - Maryland’s Commitment to Veterans Phone and Call Center Service

The state of Maryland is seeking proposals for a Request for Applications (RFA) focused on providing professional warmline services for behavioral health referral support to military personnel, veterans, and their families. The procurement, identified by Contract ID 67657bdc5a7711a89b05fb2c, aims to establish a comprehensive call center service under Maryland's Commitment to Veterans (MCV) program. The primary objective is to create a dedicated communication channel that connects veterans and their families with critical behavioral health resources and referral services. Potential vendors must demonstrate expertise in managing sensitive telephone-based support systems and possess the capability to effectively route service requests to appropriate behavioral health support networks. The RFA was posted on December 5, 2024, with proposal submissions due by December 16, 2024, indicating a relatively short procurement timeline. Successful contractors will be expected to provide professional, empathetic, and efficient warmline services that facilitate immediate and appropriate behavioral health interventions for the veteran community.

While specific set-aside designations are not explicitly detailed in the provided information, the contract appears to be open to professional service providers with specialized experience in veteran support services. The procurement suggests a preference for organizations with demonstrated capabilities in behavioral health referral systems and veteran support infrastructure. Though precise budget ranges are not specified, the contract likely represents a significant investment in supporting Maryland's veteran population's mental health needs. The RFA implies that potential vendors should have existing technological infrastructure capable of managing high-volume, sensitive telephone-based referral services. Contractors will need to demonstrate comprehensive understanding of veterans' behavioral health challenges and possess robust communication systems that can seamlessly connect individuals with appropriate support resources. The contract appears designed to enhance existing veteran support mechanisms by providing a dedicated, professional warmline service that can quickly and compassionately address behavioral health service requests.