Request to bid Prisoner Store Services

The Michigan Department of Corrections (MDOC), through the State of Technology, Management and Budget, issued a Request for Proposal for Prisoner Store and Friends and Family Care Package Services seeking a single contractor to provide comprehensive commissary management across all MDOC facilities statewide. The procurement encompasses approximately 400 approved prisoner store items, prisoner store ordering systems via approximately 450 ADA-compliant kiosks, friends and family care package services, Michigan-based warehouse fulfillment centers, bi-weekly prisoner store deliveries and quarterly friends and family package deliveries, and all associated IT infrastructure and network connections. The contractor must provide technical support from 6:00 a.m. to 7:00 p.m. EST Monday through Friday with emergency afterhours support, manage system uptime with 99.98% availability during operational hours, and meet service level agreements including inventory outages not exceeding 1% of approved items, order delivery within five business days, and technical issue resolution within 48 hours. Key qualifications include SOC 2 Type 2 audit compliance, FISMA and NIST standards adherence, SSO/SAML authentication capabilities, and responsibility for all shipping costs, kiosk installation and maintenance, prisoner correspondence management, and comprehensive monthly reporting including inventory, delivery compliance, and sales commission reports. The mandatory pre-proposal meeting was held on March 11, 2020, with a proposal deadline of April 6, 2020, at 3:00 p.m. Eastern Time, an anticipated contract commencement date of October 1, 2020, following a six-month transition period, and a contract term of three years with two optional one-year renewal periods at the State's discretion.

The RFP does not specify set-aside designations or restrictions on respondent types based on the available documentation. The procurement is designated as non-exclusive, permitting the State discretion to source alternative services and maintain flexibility in contracting decisions. The contractor must collect a Prisoner Benefit Fund Commission of at least 19% on prisoner store purchases and friends and family care package sales, with monthly reconciliation and payment due by the 20th of the following month for prisoner store sales and quarterly payment due by the 20th of the first month following quarter close for friends and family sales, though specific award values or budget ranges were not disclosed in the posted solicitation materials. No incumbent vendor or current contractor information was provided in the available documentation. Pricing must remain firm for the entire contract term unless approved modifications are made, and the State will make all payments via Electronic Fund Transfer with delivery orders serving as the authorizing document.