Request to bid Prisoner Store Services

The Michigan Department of Technology, Management and Budget has issued a Request for Proposal (RFP #200000001297) for Prisoner Store and Friends and Family Care Package Services on behalf of the Michigan Department of Corrections (MDOC). The procurement seeks a contractor to provide store items and care packages for approximately 38,000 prisoners across MDOC facilities, with mandatory item categories including healthcare, hygiene, stationery, food, metered envelopes, and miscellaneous supplies. The successful contractor must provide and maintain approximately 450 kiosks within MDOC facilities, with a minimum of 400 store items available for MDOC approval. Key technical requirements include ADA compliance for hearing and visually impaired facilities, robust ordering systems with talk-to-text functionality, and comprehensive data security measures for handling sensitive information. The RFP was issued on March 4, 2020, with a mandatory pre-proposal meeting held on March 11, 2020, and proposals were due by April 6, 2020. Technical evaluation criteria will be weighted across multiple categories: product quality (25%), service capabilities (25%), delivery capabilities (15%), staffing (10%), and other capabilities (10%), with a focus on comprehensive service delivery.

The contract will run from October 1, 2020, through September 30, 2023, with two optional one-year renewal periods. The contractor must collect a minimum Prisoner Benefit Fund Commission rate of 19% on all sales, with higher rates potentially considered as part of the best value assessment. While no specific set-aside designations were mentioned, the contractor must maintain warehouses within Michigan to fulfill orders and provide delivery to all MDOC facilities. The contractor will be responsible for all associated costs, including hardware, software, network connections, kiosk installation and maintenance, delivery, and shipping. Service level agreements include specific performance metrics with financial credits for non-compliance. The proposal requires detailed technical capabilities, including kiosk infrastructure, ordering systems, and comprehensive reporting mechanisms. While no specific budget range was explicitly stated, the scope suggests a significant multi-year contract with potential annual revenues based on the 38,000 prisoner population and mandatory 19% commission rate.