Request for Qualifications for Managed Information Technology (IT) Services

The City of Canton, Georgia is requesting proposals for managed information technology services under RFP 66114-27-RFP-0707, with proposals due August 27, 2026 at 3:00 p.m. local time via hard copy submission only. Questions must be submitted by August 7, 2026 at 5:00 p.m.

The scope is a co-managed IT environment supporting approximately 250 workstations, six FortiGate firewalls, and Microsoft 365 administration alongside the City's internal IT staff of two full-time employees. Services include on-site and remote end-user technical support during normal business hours (Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time) with service-level agreements specifying 30-minute response for critical issues, 1-hour response for high-priority issues, and 4-business-hour response for standard issues; 24x7x365 network and systems monitoring; managed detection and response with 24/7 security operations center monitoring; Azure and Veeam cloud platform administration; emergency after-hours and holiday support for critical incidents; new technology setup and configuration; vendor management and liaison services; quarterly network health reviews; technology alignment documentation; virtual Chief Information Officer strategic advisory services; and backup and disaster recovery programs with minimum 8-hour backup frequency and annual restore testing. Cloud consumption-based services (Microsoft Azure and others) will be billed separately based on actual consumption.

Proposers must submit a Statement of Qualifications limited to 30 pages and a separately sealed, itemized cost proposal containing standard, after-hours, and holiday hourly rates for out-of-scope professional services. The City's responses to written questions will be provided by August 12, 2026. Finalist interviews are anticipated in August–September 2026, with final council recommendation targeted for September 2026 and professional service agreement start date of October 2026. Required documentation includes current business license, contractor information forms, conflict of interest certification, E-Verify federal work authorization affidavit, vendor tax status statement, and proof of commercial insurance with a minimum single limit of one million dollars. Evaluation criteria encompass firm and personnel qualifications and experience on comparable projects, project approach and understanding, organizational capacity and capability, and proposed costs. The City does not commit to award and does not identify an incumbent.