Request for proposals (RFP) 26-002 solicitation for appointment and queuing system (AQS)

The County of Los Angeles Department of Registrar-Recorder/County Clerk has issued Request for Proposals (RFP) #26-002 to solicit qualified contractors for the development, implementation, and provision of Appointment and Queuing System (AQS) Services. This procurement seeks a comprehensive appointment and queuing system designed to support and enhance the department's operational efficiency and service delivery capabilities. Proposers must submit complete proposals that address all requirements specified throughout the RFP packet, including all appendices, exhibits, and any issued addenda, with particular attention to evaluation criteria, technical specifications, pricing requirements, and contractual terms and conditions. The proposal submission deadline is Wednesday, April 22, 2026, at 3:00 P.M. PT. Prospective bidders are responsible for monitoring the solicitation website throughout the solicitation period to remain informed of any updates, modifications, or additions to the RFP, as dates and times are subject to change. The RFP documentation does not explicitly detail pricing terms, contract award dates, contract duration, renewal options, or specific funding amounts within the available summary materials, necessitating a thorough review of the complete solicitation packet.

The RFP documentation provided does not specify set-aside designations, restrictions on organizational eligibility, disadvantaged business enterprise requirements, incumbent vendor information, or required technology integration parameters. Similarly, the available materials do not identify specific award values, budget ranges, or anticipated contract funding amounts. Interested contractors should obtain and carefully review the entire RFP solicitation document, including all supporting attachments and exhibits, to identify any organizational eligibility requirements, evaluation methodologies, technical specifications, pricing structures, and other material terms governing this procurement opportunity.