REPOST -Maryland’s Commitment to Veterans Phone and Call Center Service

The Maryland Department of Health's Behavioral Health Administration, specifically through the Maryland's Commitment to Veterans unit, is soliciting applications for a phone and call center service contract via a Request for Applications (RFA). The primary objective is to maintain a toll-free phone line and 24/7 staffed warmline that connects military personnel, veterans, and their family members to critical support and resource networks. The contract aims to successfully route callers to Maryland's Commitment to Veterans services, providing comprehensive communication support for the veteran community. The RFA was posted on February 5, 2025, with proposals due by February 25, 2025, indicating a tight 20-day submission window. The procurement seeks a vendor capable of operating a professional, responsive communication platform that can effectively link veterans with necessary support services and resources.

While specific set-aside designations are not explicitly detailed in the provided information, the contract has a defined budget scope of $13,280 for fiscal year 2026, with a total potential award value of $72,800 including potential option years. The contract appears to be open to qualified vendors who can demonstrate expertise in operating professional call center and warmline services specifically tailored to veteran support networks. The relatively modest budget suggests the state is seeking an efficient, targeted service provider capable of managing a specialized communication platform. The procurement is specific to Maryland's Commitment to Veterans unit and focuses on creating a responsive, always-available communication channel for military personnel, veterans, and their families to access critical support services.