CityWide Customer Service BPO

King William County is seeking a comprehensive procurement for replacing its E-911 Call Taker System through a state and local contract opportunity. The procurement specifically involves the design, provision, installation, and ongoing service of public safety answering point (PSAP) customer premise equipment (CPE). This contract aims to upgrade the county's emergency communication infrastructure, focusing on critical technological systems that support 911 emergency response capabilities. The solicitation was originally posted on April 21, 2014, with a proposal submission deadline of April 30, 2014. Potential vendors must demonstrate expertise in developing and implementing advanced telecommunications systems specifically tailored for emergency communication centers. The procurement requires comprehensive solutions that can effectively replace existing E-911 call handling equipment while ensuring seamless integration with current emergency response protocols and infrastructure.

While specific details about set-aside designations or disadvantaged enterprise requirements are not explicitly outlined in the provided documentation, the contract appears to be open to qualified technology providers specializing in public safety communication systems. The procurement is specifically targeted at King William County, Virginia, with a state contract identification number that suggests a structured procurement process. Though the exact budget range is not specified, emergency communication system replacements typically represent significant investments for local government jurisdictions, potentially ranging from several hundred thousand to multiple millions of dollars depending on system complexity and scope. Vendors responding to this opportunity should anticipate providing detailed technical specifications, implementation timelines, service and maintenance plans, and comprehensive evidence of previous successful E-911 system deployments in comparable municipal or county environments.