Remote Security Guard Services-Addendum

The objective of this Request for Proposals ("RFP") is to solicit proposals from qualified and experienced Contractors to provide comprehensive remote security guard services for the Revenue Authority of Prince George's County ("Revenue Authority" or "RVAPGC"). These services shall include, but are not limited to, 24/7 remote monitoring of parking garages and surface parking lots, live video surveillance, remote customer assistance, incident detection and response, audio intervention, monitoring of access control systems, and coordination with RVAPGC staff and local emergency responders when necessary. The goal is to enhance the safety, security, and operational efficiency of RVAPGC parking facilities by providing continuous remote monitoring and rapid response to security incidents, safety concerns, equipment malfunctions, and customer service requests. The selected Contractor must demonstrate the capability to provide uninterrupted monitoring through a professionally staffed security operations center, utilize advanced surveillance technologies, and respond promptly to incidents in accordance with established service level standards. This contract will support RVAPGC's commitment to providing a safe, secure, and welcoming environment for its patrons, tenants, employees, and the public while leveraging innovative technology to improve operational effectiveness and reduce security risks.