Remote Desktop Manager

The State of Idaho's Division of Purchasing, specifically the Information Technology Services (ITS) division, is seeking a Remote Desktop Manager solution for Ada County through a Request for Quotation (RFQ). The procurement aims to acquire software that enables technicians to remotely access and troubleshoot end users' PCs, with key requirements including simplified connection launch, seamless integration, integrated VPN functionality, and capabilities for exporting/importing connection data with macro support. The successful vendor must provide implementation assistance, comprehensive training documentation, and migrate existing connection and credential data. The RFQ requires vendors to submit a total cost proposal based on an estimated 50 users, with the contract award going to the most responsive and responsible vendor offering the lowest total cost. The solicitation was posted on December 5, 2023, with proposals due by December 29, 2023. Evaluation criteria will focus on meeting technical specifications, implementation capabilities, and overall cost-effectiveness.

The solicitation does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. The contract term is structured for one year with four optional one-year renewals, providing potential long-term stability for the selected vendor. The State of Idaho requires contractors to maintain specific insurance coverage, including commercial general liability, automobile liability, and workers' compensation. Vendors must also remit a 1.25% administrative fee on all sales under the statewide contract. While no incumbent vendor is specified, the RFQ indicates the need to integrate with existing connection and credential infrastructure. Although a precise budget range is not detailed, the procurement is scoped for 50 users, suggesting a moderate-scale technology investment. The contract will be governed by Idaho law, with any disputes to be adjudicated in Idaho state court.