Recreational Management System

The Idaho Department of Parks and Recreation (IDPR) is seeking qualified vendors to provide a comprehensive Recreational Management System through an Invitation to Bid (ITB) and Request for Proposal (RFP) process. The system must deliver robust reservation, registration, and retail management capabilities utilizing a single central database operating in real-time and accessed through secure web-based interfaces. Key system requirements include park reservation management, vehicle/permit registration, lottery and tour ticketing, day use management, lease management, retail management, and point-of-sale capabilities. The system must be fully implemented by December 31, 2024, with an initial one-year contract term and potential renewals for up to five additional years. Performance metrics are stringent, including specific requirements for busy-out rates, hold times, abandon rates, confirmation delivery, system uptime, and revenue reporting, with associated penalties for failing to meet established standards. The proposal submission deadline is February 9, 2024, and vendors must provide detailed technical and cost proposals, with cost proposals to be submitted separately from technical proposals. Offerors will be evaluated based on their ability to meet the comprehensive system requirements and provide competitive pricing.

No specific set-aside designations or restrictions on respondent types were explicitly detailed in the provided documentation. The contract opportunity appears open to all qualified vendors capable of meeting the technical and operational requirements. While no incumbent vendor was identified, historical usage data was provided to assist potential offerors in developing accurate pricing models. The system will need to integrate with existing IDPR infrastructure and potentially support partner organizations' operational needs. Funding for the project will come from IDPR's budget, and the procurement involves per-transaction cost structures for web and call center services. Though specific budget ranges were not disclosed, the complexity of the required system suggests a significant investment, with comprehensive insurance requirements including commercial general liability, commercial automobile liability, and workers compensation coverage. Vendor qualifications include maintaining insurance from carriers rated A-VII or better and meeting detailed performance and technical specifications outlined in the solicitation documents.