R. F. P. - Website Design and Hosting

The Town of East Hartford, Connecticut is issuing Request for Proposals (RFP) Bid No. 26-06 for Website Design and Hosting services with a submission deadline of 11:00 a.m. on Thursday, October 30, 2025. Five sealed paper copies and one digital version of proposals must be submitted to the Purchasing Division at 740 Main Street, East Hartford, CT 06108. The Town seeks to refresh its public-facing website, improve constituent communication, and enhance operational efficiency by replacing its current website platform with a 100% web-based solution that supports decentralized departmental content updates, incorporates multimedia components natively, includes email-based distribution for announcements and agendas, and allows integration with third-party systems through iFrames and API calls. The selected firm will report to both the Office of Information Technology for technical matters and the Mayor's Office for content management. Key deliverables include initial implementation services with a proposed contract term of three years, with an option to renew for an additional three-year period or on a year-to-year basis thereafter. Pricing must encompass software and installation costs, training expenses with travel costs, freight charges, annual maintenance costs over five years, hourly rates for custom updates, optional module pricing, conversion costs, and ADA compliance features. Bidders must provide references from five similar municipal installations, preferably in Connecticut or neighboring states with populations around 50,000 residents, and must comply with minimum bi-weekly meetings during implementation and at least semi-annual meetings thereafter to evaluate site performance and support.

The RFP does not specify set-asides or restrictions on organization types eligible to respond. No incumbent vendor or current contractor has been identified in the solicitation documents. The Town currently maintains website content internally while an external vendor provides platform maintenance, hosting, and security services that must be integrated or replaced by the proposed solution. All bidders must comply with standard Town procurement requirements, including corporate resolutions, Connecticut Secretary of State good standing certification, and comprehensive insurance and indemnification requirements, including cyber liability coverage of not less than $1,000,000. The solicitation does not specify an estimated total contract value or budget range for this procurement. Interested vendors should direct inquiries to Michelle Enman, the Town's contact representative, at 740 Main Street, East Hartford, CT 06108, by phone at 860-291-7271 or email at menman@easthartfordct.gov for additional documentation and detailed scope of work specifications.