PRF76 ITIL Certification Training RFQ

The Massachusetts Trial Court, Office of Court Management, is soliciting quotes under RFQ PRF76 for ITIL Version 5 Foundation and Foundation Bridge training and certification exams, with questions due November 18, 2026 and quotes due December 3, 2026 at 3:00 p.m. Eastern Time via COMMBUYS. Bidders must hold a current award under OSD statewide contract PRF76, Category 3 Professional Development Services, so that award is a gate for bidding. The Trial Court may award to single or multiple vendors at its discretion.

The scope covers training for groups of approximately 10 to 20 participants, with some seeking first-time Foundation certification and others eligible for the Foundation Bridge course for existing ITIL 4 holders. Bidders must recommend delivery formats, including a comparison of virtual, in-person, instructor-led, and self-paced options, and may propose blended approaches. Each price must include instruction, materials, platform access, learner support, examinations, and at least one exam retake, plus all contractor travel, lodging, shipping, and incidental expenses. Live instruction must run between 8:30 a.m. and 4:30 p.m. Eastern Time. The Trial Court provides a meeting room in Boston unless the bidder proposes an alternative location with separate pricing. Each bidder must identify the PeopleCert accredited training organization responsible for each course and provide evidence of accreditation, and must submit three references for comparable certification-training engagements completed within the past five years. Vendor staff and subcontractors may be required to pass criminal background checks (CORI) and sign confidentiality statements. The selected vendor serves as prime contractor and bears full responsibility for subcontractors.

Compensation is fixed, all-inclusive pricing per authorized group, session, or individual enrollment, with no guaranteed minimum number of sessions, participants, or expenditures. Pricing must state specific dollar amounts for the initial term and both renewal periods. Percentage-based increases or prices to be determined at renewal are not acceptable. The first session, including exams and retakes, must be completed before June 30, 2027. The initial term runs through June 30, 2027, with two optional one-year renewals through June 30, 2028 and June 30, 2029. Future sessions may be authorized during the initial term and renewal periods without exercising renewal options. Funding is 100% state funds, payment is by Electronic Funds Transfer on a 45-day cycle under Commonwealth Bill Pay Policy, and proposals must remain valid for at least 90 days.

The evaluation committee weights training approach and scope responsiveness at 35%, total evaluated cost at 30%, qualifications and relevant experience at 20%, and schedule and service flexibility at 15%. Award goes to the responsive and responsible bidder offering best value rather than the lowest price.