Polk Center, XL Reporter Install

The Pennsylvania Department of Human Services, Office of Developmental Programs is soliciting vendors for a contract to configure spreadsheets on the XL Reporter system at the Polk Center located in Polk, PA. The primary objective is to gather information from the SACDA program through specialized software installation and configuration. The contractor will be responsible for installing the XL Reporter, testing the installation for accuracy and functionality, and providing non-emergency maintenance services during regular working hours (Monday through Friday, 7:00 AM to 3:00 PM). Service requests must be addressed within 24 hours, with specific provisions for weekend and holiday service requests. The contract duration is anticipated from October 25, 2021, to October 24, 2022, with a specific requirement that contractors thoroughly review existing site conditions prior to bidding. Contractors must provide proof of personnel qualifications and adhere to strict privacy and security protocols, including restrictions on accessing living areas and using photographic devices.

The solicitation does not explicitly specify set-aside designations or restrictions on responding organizations. Bidders must be registered in the Commonwealth of Pennsylvania's Vendor Master file to be eligible for award. The contract requires compliance with electronic bidding procedures through the Pennsylvania Supplier Portal, which involves specific steps for bid submission and response. Payment terms include processing invoices within at least 45 days, with contractors agreeing to waive late charges, interest, and penalties. While a specific budget range is not detailed, the contract involves technical services for software configuration and maintenance at the Polk Center facility. Contractors will be compensated upon satisfactory completion of work and submission of an itemized invoice. The procurement follows standard state contracting procedures, with the Department of Human Services reserving the right to reject any or all bids and select the most advantageous proposal.