PC Reservation, E-Commerce, Self-Checkout and Wireless Printing Services

The County of Orange, OC Community Resources is conducting a competitive Request for Proposal (RFP) for comprehensive library technology services across 34 library branches. The procurement seeks software, maintenance, and support services for public access computer reservation systems, print management, mobile printing, patron self-check, and eCommerce capabilities. The solicitation covers 391 patron desktop computers, 180 kiosk laptops, 83 self-check stations, and 43 computer reservation/print release stations. Proposal evaluation will be based on multiple criteria including company qualifications (10 points), key personnel (5 points), work plan/approach (40 points), commodity provision ability (15 points), response organization (15 points), cost (10 points), and contract compliance (5 points). Critical technical requirements include cloud-based solutions compatible with existing SirsiDynix Workflows and Enterprise systems, SIP2 authentication, multiple language support, and flexible print management capabilities. Key dates include a question submission deadline of September 4, 2024, and a proposal due date of September 27, 2024, at 2:00 pm. The proposed contract will run for five calendar years, beginning January 1, 2025.

The RFP emphasizes participation from local small businesses and disabled veteran business enterprises, potentially offering preference points during evaluation. The contract includes a cooperative program allowing other governmental and non-profit organizations to utilize the contract, with a 2% administrative rebate on total sales. Technical solutions must support multiple authentication methods, languages, and payment types, including credit/debit cards, Apple Pay, and Google Pay. Contractors must provide 99% system uptime, remote management capabilities, and ensure comprehensive patron privacy protections. While specific budget ranges are not explicitly detailed, the contract is structured as a firm fixed-fee arrangement with total contract amount to be determined during the proposal process. The solutions must integrate seamlessly with the existing library technology infrastructure, specifically the SirsiDynix Workflows and Enterprise systems, and support various operating systems and devices. Contractors will be required to provide quarterly volume sales reports and maintain extensive remote access and customer support capabilities.