Pay Phone Services Contract 2026

The County of Los Angeles Internal Services Department is issuing an Invitation for Bids (IFB) to procure comprehensive Pay Phone Services across multiple County locations throughout Los Angeles County. This procurement seeks a qualified contractor to manage, maintain, and operate 241 pay phones currently deployed at various County facilities, including parks and hospitals, serving both internal County operations and public use. The contractor's deliverables and responsibilities include regular maintenance protocols, equipment installation and replacement, troubleshooting and emergency response capabilities, spare parts inventory management, revenue collection and reconciliation processes, and customer service operations. Key objectives center on ensuring reliable pay phone functionality across the County's distributed network while maintaining established service level agreements and performance metrics. The contractor must meet detailed performance expectations, adhere to specified service response times and maintenance schedules, and comply with established technical specifications and operational procedures. Required qualifications and evaluation criteria are outlined in the Statement of Work (SOW) and mandatory bid forms, with detailed specifications for pricing structure, contract term, and renewal options contained within the solicitation documents. The IFB was posted on April 1, 2026, with bids due by May 13, 2026.

The solicitation documents do not explicitly specify set-aside designations for disadvantaged enterprises or restrictions limiting organizational types from responding, nor do they identify any current incumbent vendor or specific technology integration requirements. The files provided do not disclose the award value or budget range for this contract, though such financial parameters would typically be detailed in the complete SOW and forms package. Prospective bidders must complete and submit all required forms included in the PayPhoneServicesIFBRequiredForms.zip package to be considered for award. The comprehensive nature of the 241-phone network across multiple County facilities suggests a substantial operational scope requiring experienced service providers capable of managing distributed infrastructure. Bidders are advised to thoroughly review the PayPhoneServicesIFBContractSOW040226.pdf and all accompanying documentation to understand the full scope, performance requirements, insurance and bonding specifications, and any additional compliance obligations necessary for successful contract performance.