Parking Enforcement Citation Software and Equipment

The City of New Haven is issuing a Request for Proposals (RFP) for comprehensive parking enforcement citation software and equipment, seeking qualified vendors to provide a complete turnkey operation that includes ticket-writing hardware and software, technical support, data processing, collection services for parking violations, and a system for tracking and issuing residential parking permits. The procurement encompasses installation, implementation, operation, training, and continuing performance support, with the City anticipating a contract start date of July 1, 2026, pending Board of Alders approval and an anticipated selection date of April 30, 2026. Equipment requirements include approximately 35 handheld devices, 6 laptop/tablet computers, and 6 vehicle-mounted license plate reader systems, with quantities subject to adjustment based on operational needs. Pricing must include all costs for implementation, hardware, monthly fixed fees (broken down by equipment rental and system operation costs), processing fees for online citation payments, and all labor, materials, training, and maintenance. The RFP emphasizes data security and integrity requirements, including SOC 2 Type II audits, encryption standards (AES-256 at rest, TLS 1.2 in transit), multi-factor authentication, and comprehensive cybersecurity compliance. Vendors will be evaluated based on pricing at 46.7 percent, with remaining points allocated to system requirements completeness, proposed solution clarity, company staffing qualifications, experience in similar-sized cities, overall proposal quality, financial capacity, and data security measures. Proposals must be submitted by May 19, 2026, at 11:00 AM through the City's eProcurement Portal, with the contract term structured as three years with two optional one-year extension periods at the sole discretion of the Purchasing Agent.

The RFP requires compliance with Equal Employment Opportunity provisions, Living Wage Ordinance requirements for contracts exceeding $25,000, and Ban the Box hiring standards, with local preference provisions favoring City-based businesses within specified bid percentages. Vendors must demonstrate financial stability through submission of financial statements upon request and must possess active Unique Entity Identifiers (UEI) for federal funding purposes, as the project is anticipated to be funded through American Rescue Plan Act (ARPA) appropriations. The City currently issues over 100,000 parking citations annually with a staff of 14 full-time Parking Enforcement Officers and maintains 18 residential parking permit zones, indicating the substantial operational scale the selected vendor must support. Contractors must comply with extensive federal requirements under the Uniform Guidance (2 CFR Part 200), including nondiscrimination provisions, procurement standards, and detailed record-keeping obligations through December 31, 2031. Contractors will be required to register at SAM.gov and maintain compliance with conflict-of-interest standards and debarment certifications, with the City retaining broad rights to monitor, audit, and terminate agreements for cause with five days' notice to cure or immediately for fraud. The specific award value or budget range for this procurement is not disclosed in the RFP documents, with compensation to be determined based on the cost formula and evaluation methodology outlined in the proposal submission requirements.