Panic Button / Duress Alert System

The Town of Braselton, Georgia is soliciting proposals for the design, supply, installation, configuration, and support of a panic button/duress alert system to be deployed across five municipal facilities, including Town Hall, Police/Court, Planning/Utilities, The Mill, and The Library, with a total of eight panic buttons distributed throughout these locations. The system must deliver a comprehensive turnkey solution encompassing hardware, software, installation, testing, and training, with key requirements including VOIP as the primary communication method and cellular backup connectivity compatible with AT&T FirstNet, automatic failover capability, integrated battery backup for power redundancy during extended outages, a secure administrative interface for configuration and monitoring, and support for both silent and audible alarm modes with automatic 911 dispatch and pre-recorded location identification. Vendors must demonstrate prior experience with municipal governments, law enforcement agencies, or similar organizations and provide at least three references. The evaluation criteria are weighted as follows: Technical Compliance (40%), Vendor Experience (20%), Cost (25%), and Warranty/Support (15%), with pricing submitted in separate categories for hardware, software, installation/services, and recurring costs. The deadline for submitting questions is April 16, 2026, with proposal submissions due May 6, 2026, an evaluation period of approximately two weeks, and contract award expected on or before June 1, 2026. The system must remain operational for a minimum of one year under warranty, with optional extended warranty and support agreements available.

The RFP does not identify any specific set-aside designations or restrictions limiting responses to particular categories of organizations, though all proposals must include a Georgia Security and Immigration Compliance Affidavit (E-Verify), IRS Form W-9, Drug Free Workplace Affidavit, and Non-Collusion Statement. No incumbent vendors or existing system infrastructure requiring integration is mentioned in the solicitation materials. Proposals must be submitted through a secure shared folder following vendor registration. The RFP does not explicitly state a budget range or award value, though vendors are required to submit detailed pricing across hardware, software, installation/services, and recurring cost categories to enable cost evaluation and comparison.