Outpatient Rehabilitation Outcome Measure

The County of San Mateo is requesting proposals for an Outpatient Rehabilitation Outcome Measure—a regulatory audit and quality improvement service for San Mateo Medical Center—with proposals due October 7, 2026, at 1:00 pm and a mandatory pre-proposal meeting on September 15, 2026, at 11:00 am via Microsoft Teams. Local Businesses and Local Non-Profits located in San Mateo County receive preferential scoring of 5 to 10 percentage points depending on whether they qualify as Small or Micro Businesses or Non-Profits.

Proposers must have provided similar services for at least the past five years, be legally authorized to do business in California, be registered with the System for Award Management (SAM), and not be listed on federal exclusion lists. The awardee must integrate with EPIC and provide multilingual survey capabilities in English and Spanish. Required insurance includes General Liability ($1,000,000 per occurrence), Professional Liability ($1,000,000 per occurrence / $3,000,000 aggregate), and Cyber Liability ($5,000,000 per occurrence for Privacy and Network Security).

The resulting contract will have a three-year term. Evaluation criteria are weighted as follows: Project Approach (30 points), Firm Qualifications (25 points), Team Qualifications (20 points), and Price (25 points). The County reserves the right to accept proposals other than the lowest priced offer and to reject any non-responsive proposals.

Questions and comments are due September 23, 2026, at 1:00 pm, with responses provided by September 30, 2026. Contractors must comply with the San Mateo County Living Wage Ordinance, Section 504 of the Rehabilitation Act, HIPAA Business Associate Agreement obligations, fingerprinting requirements for personnel with child contact, corporate compliance and non-kickback provisions, and the County's Vendor/Contractor Access Policy. All work products are designated as works made for hire, with copyright and intellectual property vesting exclusively in the County.