OSD Vendor Report Management 2026

The Commonwealth of Massachusetts Operational Services Division (OSD) is issuing a Due Diligence Posting and Notice of Intent for maintenance and support services for its proprietary Vendor Report Management (VRM) application, with responses due October 30, 2026 at 4:00 PM Eastern Time through COMMBUYS. OSD intends to award to B2GNow with payments processed through reseller Insight Public Sector Inc. on statewide contract ITS86, but invites competitive proposals from other qualified vendors offering the same proprietary product, a customized comparable application, or equivalent functionality.

The VRM system manages quarterly vendor sales reports submitted by approximately 1,900 vendors and includes report approval/rejection, administrative fee calculation, and online ACH payment processing. Responses must demonstrate capacity to provide software subscription, renewal options, warranty continuation, Service Level Agreements, indemnification, patent and copyright protections, and required insurance coverage (Commercial General Liability, Workers' Compensation, Employer's Liability, Automobile Liability, and Technology Errors & Omissions). Vendors must detail their SaaS offering configuration and interface options, implementation cost, pricing structure, organizational description, and resumes of principals; they must also confirm ability to arrange data transfer from the existing system and provide ongoing maintenance and support.

The twelve-month service period begins December 5, 2026, following expiration of the current three-month maintenance agreement. The estimated annual contract value is $133,780.28 based on annualization of the current quarterly rate of $33,445.07; final annual cost will be determined by the quote from the reseller or another Category 1 reseller on ITS86 if the incumbent cannot complete the engagement. The VRM application is proprietary and customized by B2GNow from their baseline platform, originally implemented under a Software Service Agreement executed March 7, 2018. OSD has confirmed its intention to procure a successor VRM system in the future and may request separate pricing for system transition analysis and implementation services during the service period.