One-Year Preventive Maintenance/Service Agreement for OCME Toxicology Instruments

The Maryland Office of the Chief Medical Examiner is requesting bids for a one-year preventive maintenance and service agreement covering ten Agilent gas chromatography and mass spectrometry instrument systems in its Toxicology Laboratory, with bids due August 31, 2026 and contract performance running September 1, 2026 through August 31, 2027.

The scope encompasses eight instrument systems requiring both preventive maintenance and 12-month service agreements, and two GC/MS/MS systems (designated Mary Jane and Theodore) requiring preventive maintenance only. Instrument models include GC/NPD, GC/Dual FID, Headspace GC/MS, GC/MS, and GC/MS/MS configurations with associated autosamplers, headspace samplers, and Chemstation software versions identified by serial number on the bid page. The service provider must deliver scheduled preventive maintenance, emergency repairs, parts replacement, and technical support; maintain specified equipment uptime standards; deploy qualified technicians with Agilent instrumentation expertise; supply all necessary replacement parts and consumables; and structure pricing as a comprehensive annual maintenance fee with defined service level agreements and response times for routine and emergency calls.

The service provider must maintain compliance with laboratory quality standards and regulatory requirements applicable to forensic toxicology operations. The contract is structured as line-item pricing for each instrument system and associated components. Incumbent vendor experience and track record with similar laboratory equipment maintenance programs will be evaluated. No estimated total contract value, evaluation weighting, or pre-bid meeting details are provided in the available materials.