On-Demand Remote Interpretation Services

The State of Connecticut Department of Administrative Services (DAS) Procurement is soliciting bids for an On-Demand Remote Interpretation Services contract through an Invitation to Bid (ITB) numbered 25PSX0124. The procurement seeks a contractor to provide comprehensive remote interpretation services, specifically Telephone Interpretation (OPI) and Video Interpretation (VRI), for non-English speaking individuals across multiple state agencies including Social Services, Children and Families, Public Safety, Public Health, Motor Vehicles, and Mental Health & Addiction Services. Vendors must demonstrate a minimum of 5 years of experience in remote interpretation services and hold specific ISO certifications (13611, 18841, 9001, 27001). The services must be available 24/7/365 on an as-needed basis, with the capacity to provide 100,000 minutes of Telephone Interpretation and 10,000 minutes of Video Interpretation monthly. Evaluation criteria will include pricing, conformity to specifications, past performance, and financial responsibility. The bid response period is from April 23, 2025, at 2:00 PM EDT to May 12, 2025, at 2:00 PM EDT, with the contract intended to replace the previous contract #19PSX0042.

The solicitation includes potential price preferences for micro businesses (up to 10%) and veteran-owned micro businesses (up to 15%), encouraging participation from smaller and veteran-owned enterprises. While no specific incumbent vendor is mentioned, the current combined state agency spending on these services exceeds $600,000 annually, though this is not a guaranteed spending commitment. Respondents must provide detailed documentation on interpreter qualifications, certifications, and professional training, with particular emphasis on expertise in healthcare, legal, and government-related services. The contract will be awarded to the lowest responsible qualified bidder, with an emphasis on comprehensive service delivery and professional interpreter capabilities. Vendors must demonstrate robust linguistic and technical infrastructure to support seamless remote interpretation across diverse state agency contexts, ensuring high-quality communication support for non-English speaking individuals across various state departments and political subdivisions.