OhioMHAS - Milestone Care Plus and Care Premium Renewal

The State of Ohio's Department of Mental Health and Addiction Services (OhioMHAS) is seeking software technical support dealers for a Milestone Care Plus and Care Premium Renewal contract. The procurement specifically requires technical support for XProtect Expert software, encompassing one (1) Milestone Care Plus and one hundred and forty-three (143) Milestone Care Plus technical support subscriptions, along with one (1) Milestone Care Premium and one hundred and forty-three (143) Milestone Care Premium technical support subscriptions. All support contracts are for a one-year term, identified by specific part numbers including YXPETBL, YXPETDL, MCPR-YXPETBL, and MCPR-YXPETDL. The contract opportunity was posted on April 11, 2025, with proposals due by April 18, 2025. Potential vendors must provide comprehensive technical support for the specified XProtect Expert software licenses, demonstrating technical expertise and the ability to maintain and support these specialized surveillance and security management systems.

While the contract documentation does not explicitly outline set-aside designations or specific vendor restrictions, interested vendors will need to demonstrate technical competency in providing software support for XProtect Expert systems. The procurement appears targeted at technology vendors specializing in surveillance and security software support, with a focus on maintaining existing technological infrastructure for the Ohio Department of Mental Health and Addiction Services. The total volume of support subscriptions suggests a significant technological investment, with 144 total technical support licenses being renewed. Although the exact contract value is not specified, the comprehensive nature of the technical support across multiple licenses indicates a potentially substantial procurement opportunity. Vendors responding to this solicitation should be prepared to provide detailed technical support capabilities, proof of expertise with XProtect Expert systems, and a clear understanding of the specific support requirements outlined in the contract opportunity.