OCMP-27-25799 Services - Stakeholder Experience

The Maryland Department of Health's Developmental Disabilities Administration (DDA) is soliciting proposals under OCMP-27-25799 for Stakeholder Experience services, with a pre-proposal conference on November 4, 2026 at 10:00 a.m. EST and proposals due November 10, 2026 at 4:30 p.m. EST. The procurement is designated a Small Business Reserve (SBR) limited to certified small businesses, though the State reserves the right to remove that designation if small businesses do not show adequate interest. The solicitation sets a Minority Business Enterprise (MBE) or Disadvantaged Business Enterprise (DBE) subcontract participation goal of 7 percent and a Veteran Small Business Enterprise (VSBE) participation goal of 1 percent.

The scope is an integrated stakeholder engagement and communications approach to improve real-time visibility into program spending, utilization, claims, service delivery, stakeholder experience, and provider performance patterns. Deliverables include a stakeholder engagement plan, stakeholder and journey maps, communications calendars, plain-language and bilingual materials meeting Section 508 compliance, quarterly feedback summaries, experience improvement project briefs, and an annual stakeholder experience summary report. The contractor must propose exactly seven personnel as of the Notice to Proceed date, including a Project Manager with at least five years in health and human services and a Subject Matter Expert with at least ten years in developmental disabilities. Required insurance includes $5 million per occurrence cyber security and data breach coverage, $1 million each for commercial general liability, errors and omissions, and crime, and workers' compensation. Service level agreements require 95 percent timely deliverables and 100 percent on-schedule performance reporting, with credits capped at 25 percent of monthly charges.

The contract is an indefinite quantity, firm fixed price, fee-for-service arrangement with no guaranteed minimum or maximum quantities. Offerors submit fully loaded hourly labor rates across five categories, and estimated hours total 1,090 for Task A (Stakeholder Experience Deliverables), 690 for Task B (Implementation), and 1,840 for Task C (Ongoing Program Management Support). The term runs seven months, with an anticipated start in mid-December 2026, completion by June 30, 2027, and no renewal options. Federal Medicaid funding is allocated, with total FY2027 federal funds for DDA set at $2.8 million, representing 48 percent of unit funding.

Questions are due to the Procurement Officer, Dana Wright, by November 5, 2026 at 4:00 p.m. EST. Proposals must be emailed to dana.wright@maryland.gov as separate Technical and Financial volumes, with OCMP-27-25799 in the subject line.