Notice of Award and Synopsis for RFP #260000000897

Michigan's Department of Technology, Management & Budget is announcing award recommendations for RFP #260000000897 for MiCAL Crisis Command Center Staffing Services, with a Notice of Intent to Award issued July 13, 2026 and pending State Administrative Board approval by July 27, 2026. The RFP was posted April 23, 2026 with a May 29 closing date.

Common Ground and Gryphon Place received award recommendations totaling $56.118 million for the base contract term of three years with up to three one-year renewal options. Common Ground was recommended for $41.118 million to deliver all three service lines: the MiCAL/988 Crisis Line, Frontline Strong Together program, and Michigan Peer Warmline. Gryphon Place was recommended for $15 million to deliver the MiCAL/988 Crisis Line. Four bidders submitted responsive proposals: Common Ground, Gryphon Place, Macomb County Community Mental Health, and CommUnity Crisis Services and Food Bank.

Common Ground's technical evaluation scores were 98 (General SOW), 97 (MiCAL/988), 99 (Frontline Strong Together), and 100 (Michigan Peer Warmline). Gryphon Place scored 96 (General SOW) and 96 (MiCAL/988). Macomb County Community Mental Health scored 88 (General SOW) and 92 (MiCAL/988) and was not recommended for award. CommUnity Crisis Services and Food Bank scored 76 and did not meet RFP requirements. Award pricing reflects staff costs, fringe rates ranging from 24 to 51 percent, and indirect costs, including adjustments from second-round pricing negotiations. No set-asides for disadvantaged or service-disabled veteran-owned businesses applied to this solicitation.