Adaptive Security Awareness Training Platform - Elite Service

The Department of Information Resources (DIR) issued an Invitation for Bid (IFB) on behalf of the Department of Family and Protective Services (DFPS) soliciting responses for the procurement of an Adaptive Security Awareness Training Platform - Elite service. This cybersecurity awareness training platform delivers advanced interactive learning modules with role-based content and AI-driven simulations designed to address security threats including phishing, credential theft, social engineering, and deepfakes. The platform includes realistic simulation campaigns across multiple channels, automated training enrollment, and comprehensive analytics dashboards for performance and compliance tracking. The solicitation requires 11,000 units for an initial 12-month term, with DIR retaining the option to extend the contract for up to two additional 12-month renewal periods. Respondents must submit detailed pricing in the prescribed format and provide comprehensive accessibility documentation, including Voluntary Product Accessibility Template (VPAT) version 2.4 or higher reports and a Policy Driven Adoption for Accessibility (PDAA) self-assessment questionnaire demonstrating compliance with Texas Government Code Chapter 2054, Subchapter M, and WCAG 2.1 AA technical standards. The deadline for submitting questions is Friday, April 24, 2026, by 2:00 p.m. Central Time, responses must be received by Monday, May 4, 2026, by 2:00 p.m. Central Time, and the anticipated award date is on or after May 5, 2026. DIR will evaluate responses on a best-value basis as defined by Texas Government Code Section 2157.003, considering low line-item price, low total of line items, or other value combinations, with pass/fail criteria including vendor performance tracking system scores, accessibility compliance, and completion of required certifications and federal debarment compliance.

Respondents with bid values equaling or exceeding $100,000 for the initial term and all optional renewals combined must submit a signed Subcontracting Plan with an identified subcontracting goal of 21.1%; no specific set-asides or disadvantaged enterprise restrictions are indicated in the solicitation documents. No incumbent vendors or current contractors are referenced in the available materials, and no existing infrastructure or technology integration requirements are specified. All respondents must submit W-9 documentation and an authorized reseller letter if applicable, and must comply with extensive certification and compliance obligations including E-Verify eligibility verification, debarment status confirmation, drug-free workplace maintenance, and cybersecurity training requirements. Responses must be submitted via email to Laura Zarate at sts-ifb@dir.texas.gov, designated as the sole point of contact for the procurement. No specific award value or budget range is disclosed in the solicitation documents; pricing will be determined through the competitive bidding process based on respondent submissions and DIR's best-value evaluation methodology.