No Wrong Door Time Study Administration

The Michigan Department of Technology, Management and Budget (DTMB) and the Michigan Department of Health and Human Services (MDHHS) are seeking a contractor to administer the No Wrong Door (NWD) Random Moment Time Study and Medicaid Administrative Claims Development project. The primary objective is to provide comprehensive administrative services for managing time studies of front-line staff to determine the percentage of time spent discussing Medicaid or Medicaid-funded programs. The successful contractor will be responsible for hosting and administering a time study platform, providing system support, generating monthly and quarterly reports, conducting user training, and assisting grantees with cost reporting and documentation. Evaluation will be based on a technical assessment with a total possible score of 100 points, with proposals receiving 80 or more points eligible for pricing review. Key dates include a proposal submission deadline of October 3, 2025, at 3:00 PM Eastern, with an anticipated contract start date of December 15, 2025. The initial contract term is five years, with potential for two additional one-year renewals, and will support counseling services for older and disabled Michigan residents through various grant programs, including the Person-Centered Options Counseling (PCOC) grant.

The RFP does not explicitly outline specific set-aside designations or restrictions on responding organizations. The contract will support approximately 10 MDHHS administrative users and 40 grantee staff users, with an estimated 50+ grantees, subgrantees, and in-kind partners potentially involving over 200 survey participants. The total contract has a not-to-exceed budget of $1,000,000.00, with the vendor required to develop a comprehensive solution including quarterly cost pool reporting, creating individual and aggregate reports, and performing a 5% activity sample review. The contractor must maintain specific insurance coverages, including commercial general liability, professional liability, and cyber liability. The project will require compliance with federal and state regulations, particularly CMS guidelines for Medicaid Administrative Claiming. Pricing is expected to be firm for the entire contract duration, with potential adjustments based on documented cost changes, and optional renewal year pricing to be submitted separately from the initial contract cost.