No Wrong Door Time Study Administration

The Michigan Department of Technology, Management and Budget (DTMB) Central Procurement Services, on behalf of the Michigan Department of Health and Human Services (MDHHS), is issuing a Request for Proposal (RFP) for administrative services to support a stratified, random-moment in time study for the state's No Wrong Door (NWD) system, which provides person-centered options counseling for older and disabled Michigan residents seeking long-term services and supports information. The selected contractor will manage Medicaid Administrative Claiming (MAC) time tracking, provide direct administrative and technical assistance to implementing agencies across the state, host and administer a time study platform, and generate required reports for federal compliance. Key deliverables include platform development and maintenance, dedicated support services, and accurate reporting to meet federal requirements. The contractor must demonstrate product quality and statement of work capabilities (40 points), service capabilities (20 points), additional requirements fulfillment (10 points), and satisfactory vendor question responses (30 points), with a minimum threshold of 80 points required to advance to pricing evaluation. The RFP was posted on September 15, 2025, with written questions due by 3:00 p.m. Eastern on September 19, 2025, and proposals due by 3:00 p.m. Eastern on September 30, 2025. The anticipated contract effective date is December 15, 2025, with an initial five-year term through December 14, 2030, renewable for up to two additional one-year periods at the State's discretion. Technical requirements include a Recovery Point Objective and Recovery Time Objective of 24 hours, 99.98% service availability, software response times under two seconds for 98 percent of transactions, compliance with all State of Michigan IT policies and standards, and a dedicated hotline staffed 9:00 a.m. to 5:00 p.m. EST excluding weekends and holidays.

No specific set-asides or restrictions on bidder types are designated in the RFP documentation. The RFP does not identify any incumbent vendors or current contractors, nor does it specify required integration with existing infrastructure or technology platforms. The contractor must maintain cyber liability insurance with minimum $1,000,000 coverage and professional liability insurance with $3,000,000 limits. The contract is subject to approval by the State Administrative Board as it equals or exceeds $250,000, and pricing must remain firm for the entire contract term, with any adjustments based on documented changes in actual contractor costs and subject to mutual agreement. Liquidated damages of $5,000 plus $100 per day will be assessed for late or improper completion, and $100 per report will be assessed for inaccurate or late submissions. The contract is funded through MDHHS with federal Medicaid Administrative Claiming funds and is subject to federal requirements including debarment and suspension verification, clean air and water act compliance, and Byrd Anti-Lobbying Amendment certifications. The specific award value or budget range is not disclosed in the available RFP documentation.