Nexus SD Partner Engagement and Customer Service

The South Dakota Department of Health (SD DOH) is seeking a qualified team to support the Nexus SD program through a Request for Proposal (RFP) focused on partner engagement and customer service. The procurement targets a vendor with subject matter expertise in social determinants of health information sharing and referral platforms to coordinate whole-person care across healthcare, human, and social service providers. Key deliverables include partner recruitment, maintaining a minimum of 200 partner organizations by May 31, 2025, and providing non-technology related customer service support for the statewide integrated technology platform. The RFP requires comprehensive services including technical assistance, data management, quality assurance, testing, training, and program management support. Critical deadlines include a Letter of Intent due by February 16, 2024, and full proposals due by March 13, 2024. The initial contract period will run from June 1, 2024, to May 31, 2025, with potential annual renewals for up to five additional one-year extensions. Evaluation will involve separate technical and cost proposal reviews, with pricing assessed independently from the technical submission.

The current incumbent for these services is Helpline Center, which has provided Nexus SD support since June 1, 2021. No specific set-aside designations or restrictions on respondent types were explicitly mentioned in the documentation. The State will have an internal communications team and separate media vendor handling broader marketing and promotion, with the selected vendor providing supplemental assistance as needed. While a specific award value was not disclosed, the RFP indicates the contract will involve comprehensive staffing, travel, and operational costs. The program leverages an existing integrated technology platform and referral system, with the selected vendor expected to support ongoing implementation and expansion of Nexus SD's statewide collaborative efforts. Offerors are required to demonstrate expertise in partner engagement, onboarding processes, and maintaining a robust network of healthcare and social service providers across South Dakota.