NC Emergency Management All Hazard Disaster Contract

The North Carolina Department of Public Safety (NCDPS) and North Carolina Emergency Management (NCEM) are seeking a three-year contract for Disaster Case Management (DCM) services to support All Hazard Disaster survivors. The Request for Proposal (RFP #19-RFP-1587901118-PTW) requires a comprehensive case management program with staff positioned in a Joint Field Office and satellite offices across impacted counties. The selected vendor must be capable of serving between 2,500 to 15,000 survivors with a case manager ratio not exceeding 35:1. Key deliverables include developing individual recovery plans within 30 days, addressing at least 50% of unmet needs within 6 months, and closing a minimum of 20% of cases with full recovery plan achievement. The vendor must provide a robust team including a Program Manager, Finance Manager, Supervisors, Case Managers, Resource Manager, Training Coordinator, Data Manager, and Administrative Assistant. Performance expectations include demonstrating capabilities in disability integration, mental health support, and connecting survivors with critical resources such as housing, medical assistance, employment services, and benefits restoration. The proposal is due on August 11, 2025, at 2:00 PM ET, with the contract to be funded through federal awards.

The solicitation does not explicitly specify set-aside designations or restrictions on respondent types. The contract will require vendors to have significant experience in disaster response and case management, with a comprehensive understanding of resource coordination and survivor support mechanisms. While specific budget ranges are not detailed in the provided documentation, the pricing form includes detailed budget categories for personnel, fringe benefits, travel, equipment, supplies, and contractual expenses. The three-year contract term suggests potential for substantial financial opportunity for the selected vendor. The procurement approach indicates a desire for a flexible, responsive contractor capable of scaling services based on disaster magnitude, with the state reserving the right to obtain additional resources from non-contracted sources if necessary. The contract's scope suggests a complex, multifaceted service requirement that will demand sophisticated operational capabilities, strong interdepartmental coordination, and a proven track record in disaster recovery case management.