National change of address

The California Department of Motor Vehicles issued Request for Quotation (RFQ) #ISD25-4404 for National Change of Address (NCOA) file-based services on May 5, 2026. The procurement seeks a contractor to provide comprehensive NCOA services that update DMV Vehicle Registration renewal records with address changes sourced from the United States Postal Service NCOA database, including address standardization, ZIP+4 code assignment, and delivery point barcode generation via electronic delivery through SFTP/VPN. The scope encompasses four service deliverables: Data Personator API software for real-time address standardization and validation (24 million records annually), Data US Express Entry Bulk API with NCOA functionality (24 million records annually), and two tiers of ISD/VRPOTS file-based API processing with monthly volumes of 5.5 million and 50 million records respectively, with an estimated total processing capacity not exceeding 3.5 million records weekly. Key deliverables include processed records in prescribed formats, weekly USPS Form 3553 Facsimile Reports, Action Code Reports, and online product verification with two-hour response times for routine inquiries and eight-hour response for complex inquiries, with a 48-hour processing and return standard excluding weekends and holidays. Mandatory bidder qualifications require demonstration of GDPR and CCPA compliance with SOC 2 and HIPAA/HITrust standards, ISO/IEC 27001:2022 Information Security Management System certification, and valid CASS (Coding Accuracy Supporting Systems) certification. The contract is a three-year agreement with payment made monthly in arrears based on actual records processed and accepted by the DMV, at $0.0055 per record for file-based services. Evaluation criteria consists of 500 points for cost (with the lowest-cost compliant bidder receiving maximum points) plus additional preference and incentive points. Critical deadlines include May 11, 2026 at 10:00 AM PDT for written questions, May 12, 2026 for DMV's posted responses, May 19, 2026 at 10:00 AM PDT for quote submission (with separate technical and cost emails to dmvasditacquisitionsbids@dmv.ca.gov), public cost opening on May 20, 2026 at 10:00 AM PDT, anticipated contract award on May 28, 2026, and anticipated contract start date of June 1, 2026, with contractors required to begin work within ten business days of award.

The procurement includes several set-aside provisions and business enterprise preferences. Small Business (SB) preference is available with a 5% preference for certified small businesses or non-small businesses committing 25% subcontractor participation to SB firms. Disabled Veteran Business Enterprise (DVBE) incentive preferences are available ranging from 0% to 5% depending on DVBE participation levels. Target Area Contract Preferences Act (TACPA) preference is also available, with a maximum combined preference of 15% or $100,000. All bidders must comply with California civil rights laws, Federal Motor Carrier Safety Administration non-discrimination assurances, and executive order sanctions requirements. Required submissions include proof of California Secretary of State registration or fictitious business name statements, cost certifications, payee data records, and mandatory qualifications documentation. Contractors must provide multiple insurance coverages including commercial general liability of $1,000,000 per occurrence, professional liability of $1,000,000 per occurrence/$3,000,000 aggregate, and workers compensation insurance. Personnel working on DMV premises or accessing sensitive data must pass a Department of Justice Live Scan background check. No specific incumbent vendors or budget ranges are identified in the procurement documents; however, actual payment will be calculated based on monthly per-record processing rates, and the contract is contingent upon legislative budget appropriation and gubernatorial signature for each fiscal year covered by the agreement.