Multi-year contract for Ascent A2 Puncher service agreement

The Michigan State Police is procuring a multi-year service agreement for preventative maintenance and repair of a BSD 600 Ascent A2 Puncher equipment located at the Combined DNA Index System (CODIS) laboratory in Lansing, Michigan. This equipment is critical for DNA processing of Michigan arrestees and convicted offenders as mandated by Michigan Penal Code. The service agreement scope includes preventative maintenance conducted twice yearly at six-month intervals, emergency repair services with a two-business-day response time, on-site repair and calibration within two business days, software upgrades and patches provided at no cost to the State, on-site training following each software change, and maintenance of software on both a primary and backup computer system supplied by the State. The contractor must maintain common replacement parts in stock for express delivery and provide software support on both computer systems. All service personnel must pass fingerprint-based background checks and comply with criminal justice information system security procedures. The contract term is five years with options for up to two additional two-year renewals at the State's discretion. Questions must be submitted by 7:00 a.m. Eastern on May 13, 2026, with answers posted by 3:30 p.m. Eastern on May 15, 2026. Proposals are due by 7:00 a.m. Eastern on June 5, 2026, with an anticipated contract start date of September 1, 2026. Evaluation criteria are weighted equally at 25 points each across four categories: Product Quality, Service Capabilities, Delivery Capabilities, and responses to the Vendor Questions Worksheet, with only proposals scoring 80 or more technical points proceeding to pricing evaluation. Service level agreements include penalties of $100 per occurrence for the first five non-compliant events annually and $500 per occurrence thereafter.

Bidders must be the equipment manufacturer or an authorized service engineer employed by or approved by the manufacturer, which represents a significant restriction on eligible respondents. Pricing must be firm for the base five-year contract term, with any price adjustments after year five requiring documented evidence of actual cost changes and subject to State review and mutual negotiation. All costs for parts, labor, and travel must be included in the bid, with replacement parts required to be new or manufacturer-refurbished. No incumbent vendor information is explicitly identified in the RFP documents. The contract is subject to State Administrative Board approval if the award equals or exceeds $250,000, indicating a potentially significant procurement value. The State reserves the right to adjust service requirements, require additional warranties, conduct facility inspections, and consider prior performance and economic impact when making award decisions.