Missouri Human Services Eligibility & Enrollment Contact Center

The State of Missouri has issued a Single Feasible Source Services (SFSS) solicitation for a Human Services Eligibility & Enrollment Contact Center, identified by solicitation number SFSSC314028001-17. This procurement seeks to establish a contact center to support human services eligibility and enrollment programs across multiple jurisdictions, specifically including Clark County and Jefferson City. The solicitation was posted on January 27, 2023, with responses due by February 8, 2023, at 2:00 PM CST through the MissouriBUYS electronic procurement system. Vendors are required to review and accept the solicitation documents under the Overview tab to submit their responses, with options for either electronic or hard copy submission if permitted. The contact center services will focus on supporting state human services programs, though specific detailed requirements, deliverables, key objectives, and evaluation criteria are not explicitly outlined in the provided documentation. The primary procurement contact is Cody Ling, located at 301 W High St, Sixth Floor, Jefferson City, MO 65101.

The solicitation is open to all vendors without any specified set-aside designations or restrictions on participating organizations. No information is provided about incumbent vendors, current contractors, or existing infrastructure that might require integration. The procurement documents do not disclose an estimated total contract value, specific budget ranges, or award values. Payment terms are specified as Net 45 Days with Free On Board Destination delivery terms. The solicitation has been designated as having no line items, and no funding sources or additional financial details are included in the documentation. Potential vendors are advised to access the complete solicitation document through the MissouriBUYS system to review all applicable requirements, detailed specifications, and terms and conditions. The lack of specific details suggests that interested vendors will need to carefully review the full solicitation documentation to understand the complete scope and requirements of this contact center services opportunity.