MDOC Inmate Network, Applications & Services RFS

The Michigan Department of Corrections (MDOC) is seeking a comprehensive Request for Solution (RFS) for an integrated prisoner network, applications, and services system across 26 correctional facilities serving over 30,000 offenders. The procurement encompasses multiple interconnected digital service systems including Network Security and Monitoring, Identity Access Management, Prisoner Devices, Internet Service Provider services, Electronic Deposits, Multimedia Services, Intelligence Analysis, Telephone Systems, Video Visitation, Messaging, Educational Services, Document Repository, Store Services, and Electronic Law Library. Bidders must provide a contractor-hosted solution with specific requirements around data security, accessibility standards, integration capabilities, and user access management across different user types including state employees, trusted third parties, inmates, and the general public. The solicitation requires detailed pricing structures with bundled and a la carte options, covering licensing fees, support services, hosting, implementation, and future professional services rates. Key proposal dates include a pre-proposal meeting on 4/18/2025, with proposals due by 6/3/2025, and an anticipated contract start date of 12/1/2025, with a three-year base contract and seven potential one-year renewal options.

While no specific set-aside designations were explicitly mentioned, the RFS emphasizes strict compliance requirements including comprehensive background checks, adherence to Prison Rape Elimination Act (PREA) standards, and detailed vendor rules and regulations. The solution must integrate with existing MDOC systems and support the department's public safety and offender rehabilitation goals. Vendors must demonstrate capabilities in secure, scalable technology solutions with robust monitoring, reporting, and administrative control features. The procurement covers extensive technical infrastructure, including mobile device management, network security, and digital service platforms across multiple correctional facilities. Although specific total contract value was not disclosed, the comprehensive nature of the RFS and the requirement to support services for over 30,000 offenders suggests a significant multi-year contract opportunity. Potential contractors must demonstrate expertise in corrections technology, robust security protocols, and the ability to provide an integrated, secure digital ecosystem for prisoner services that balances technological innovation with strict correctional environment requirements.