Keeper Subscription Renewal

The Maryland Health Benefit Exchange (MHBE) is requesting bids for a 12-month Keeper subscription renewal under IFB BPM058757, with bids due October 30, 2026 at 11:00 a.m. Eastern Standard Time via eMaryland Marketplace Advantage (eMMA), and a pre-bid conference scheduled for October 21, 2026 at 2:00 p.m. (virtual, registration required).

The scope is 310 units of the Keeper FedRamp Password Manager Bundle (including Keeper Enterprise Base, Advanced Reporting & Alerts, BreachWatch Compliance Reporting, and 1TB total pooled storage) and one Platinum Support Plan. The Platinum Support Plan includes unlimited email and chat support, phone support with a one-hour response SLA, a dedicated implementation team, customized training with multi-language support, and curated configuration with technical assistance. The subscription period runs December 14, 2026 through December 14, 2027.

Bidders must provide proof of authorization to resell Keeper subscriptions from the manufacturer or evidence of resale rights. Award is to the responsible bidder submitting the lowest responsive total bid price under firm fixed pricing. The MBE subcontracting goal is zero percent. The solicitation contains federal Medicaid funds (CFDA 93.778); bidders must comply with all associated federal funding terms and conditions in Attachment E.

Required submittals include a transmittal letter, minimum qualifications documentation, completed bid price form, bid/proposal affidavit, and federal funds attachment. MHBE will issue payment annually, with vendors dividing payment equally across the contract term on the bid form. Bids remain irrevocable for 120 days following the closing date. The Procurement Officer is Tracey D. Gamble (tracey.gamble1@maryland.gov, 410-547-8152); the Contract Monitor is Greg Yaculak (greg.yaculak@maryland.gov). Pre-bid conference registration is due October 16, 2026.