Janitorial Services for CDSA Blue Ridge - Wilkes, Watauga, and Ashe

The North Carolina Department of Health and Human Services (DHHS), Division of Child and Family Well-Being (DCFW) is seeking a comprehensive janitorial services contract for three Children's Developmental Service Agency (CDSA) Blue Ridge office locations in Wilkes, Watauga, and Ashe counties. The Request for Proposal (RFP) covers approximately 16,180 total square feet across three facilities: an 8,762 sq.ft. two-level office in Boone, a 6,246 sq.ft. one-level office in Wilkesboro, and a 1,172 sq.ft. one-level office in West Jefferson. The selected contractor will be responsible for providing all labor, equipment, supplies, and supervision necessary for complete janitorial services, including routine cleaning, disinfection, floor care, and maintenance of various surface types. Proposals are due by July 15, 2025, at 2:00 PM ET, with optional non-mandatory site visits scheduled in June 2025. The contract will have an initial one-year term beginning August 1, 2025, with options to renew for two additional one-year terms. Evaluation criteria will include pricing structure, which requires monthly rates for standard cleaning services and separate line items for bi-annual deep cleaning tasks such as carpet shampooing, floor stripping and waxing, window washing, and furniture deep cleaning.

The state actively encourages participation from small, minority, and women-owned businesses, with a specific goal of 10% utilization of diverse firms as first or second-tier subcontractors. Vendors must be registered in North Carolina's Electronic Vendor Portal and demonstrate financial stability, experience in governmental facility maintenance, and compliance with safety and environmental standards. The RFP requires vendors to provide commercial-grade vacuums with HEPA filters and EPA-registered cleaning supplies, and complete background checks for personnel. While no specific budget range is explicitly stated, the pricing will be evaluated on both monthly and annual bases, including routine cleaning services and additional hourly rates for emergency or special service requests. Proposing companies must show capability to meet detailed cleaning standards and provide comprehensive service across the three specified locations, with cleaning frequencies ranging from weekly to bi-annual tasks. The state will require vendors to submit pricing forms for each location, breaking down monthly rates and specifying costs for deep cleaning services.