ITB - PDF Remediation Services

The Oregon Health Authority is requesting bids for PDF remediation services covering approximately 40,000 public-facing files across 23 programs and sections of the Public Health Division's Oregon.gov sites, under ITB #6299, with bids due September 15, 2026 at 3:00 PM Pacific Time. Oregon Small Business Enterprises (OSBEs) receive a 10 percent price preference for evaluation purposes.

Remediation must achieve WCAG 2.2 AA and ADA Title II compliance by April 26, 2027 and must be human-led with minimal artificial intelligence input. Services include enhancing visual elements, correcting color contrast issues, structuring complex tables, remediating form fields, converting images of text via optical character recognition with quality assurance, and verifying files through screen reader testing. Remediation services and employees must be located within the United States. Bidders must maintain HITRUST Common Security Framework (CSF) and Section 508 accessibility compliance.

The budget limitation is $200,000, representing the maximum not-to-exceed compensation. The initial contract term is 8 months with an option to extend for up to 5 years total. The contract will be awarded to the lowest responsive and responsible bidder whose bid substantially complies with all ITB requirements.

Questions and requests for clarification are due August 31, 2026 at 9:00 AM Pacific Time. A Notice of Intent to Award is anticipated on approximately September 18, 2026. Mandatory submission documents include the Bid Cover Sheet, Bid Pricing Form, Responsibility Inquiry, and Certified Disadvantaged Business Outreach Plan. All bids must be submitted electronically through OregonBuys at https://oregonbuys.gov and remain firm offers for 60 calendar days following opening. The point of contact is Shannon Welsh, Office of Contracts and Procurement, at Shannon.A.Welsh@odhsoha.oregon.gov or 503-930-7973.