IT Services

The City of Waycross, Georgia, is seeking a comprehensive managed IT services vendor through a Request for Proposal (RFP) issued on August 20, 2025, with proposals due by September 22, 2025, at 11:00 AM. The procurement targets a full suite of managed IT services for approximately 200 employees across eight facilities, focusing on supporting around 100 desktop computers and multiple physical and virtual servers primarily located at City Hall and the Police Department. Required services include infrastructure and server support, network and hardware management, cybersecurity, backup and disaster recovery, helpdesk support, and strategic consultation. Specific technical requirements encompass monitoring and maintenance of servers, Active Directory management, DNS and DHCP services, virtualization management, network device monitoring, VPN configuration, and desktop PC support. The evaluation criteria will assess vendors based on municipal client experience (25%), technical capacity and support model (25%), cybersecurity approach (20%), cost and value (20%), and client references (10%), with an anticipated service start date of November 3, 2025.

The RFP does not explicitly mention set-aside designations or restrictions for disadvantaged enterprises. The procurement requires vendors to provide detailed documentation including company background, professional certifications, comprehensive service descriptions, staff organizational structure, technical tools, service level agreements, fee structures, and client references. The city emphasizes the critical nature of its IT infrastructure, particularly for 24/7 public services like police, fire, and emergency response, with a specific requirement for managing the Police Department's separate server environment for high-volume body camera footage. While specific budget ranges are not disclosed, the RFP mandates physical proposal submissions to the Purchasing Manager and explicitly prohibits electronic submissions. Proposing vendors must demonstrate extensive experience with municipal technology environments and the capability to support a complex, multi-facility IT ecosystem that requires robust security, continuous monitoring, and reliable operational support.