IFB/PS/afrd/2605-1260220/EMS revenue billing services

The City of Atlanta is seeking bids on ambulance billing, collection, insurance claim processing, and financial reporting services for the Atlanta Fire Rescue Department under Multi-Step Competitive Sealed Bidding method IFB/PS/AFRD/2605-1260220, with bids due September 4, 2026. All responses must be submitted electronically via the City of Atlanta Supplier Portal; bids submitted outside the portal will not be accepted, and suppliers must be registered with the city to access the full solicitation details.

The scope covers comprehensive EMS revenue billing services for AFRD's seven Advanced Life Support transport units, which process an estimated 1,600 patient ground transports annually. The service provider must develop a HIPAA-compliant billing module that interfaces with ImageTrend Elite electronic patient care reports, processes claims within two business days of receipt, and files claims electronically in national standard format to Medicare, Medicaid, Veterans Administration, CHAMPUS, and commercial insurance carriers. The vendor must establish collections services including customer service availability from 8:00 a.m. to 5:00 p.m. EST via toll-free telephone with 24-hour callback requirements and process claim denials within three business days. The system must recategorize claims across Medicare, Medicaid, commercial insurance, auto insurance, workers' compensation, and patient pay revenue streams, with all collected monies remitted directly to Atlanta Fire.

Technical requirements include HIPAA-compliant data security with incident notification within 48 hours of any breach, encrypted FTP or batch filing capability, U.S. data residency, and maintenance of comprehensive records for seven years post-contract expiration. The service provider must comply with the Illegal Immigration Reform and Enforcement Act, equal employment opportunity provisions, and federal procurement standards.

The contract has an initial five-year term with zero renewal options. The total contract value has not been determined and is not stated in the available draft agreement. Place of performance is Atlanta, Georgia.